Shipping Policy

SHIPPING

IMPORTANT: Please double check your address before checking out!

Make sure it is correct and not missing any pertinent information for delivery including apt or unit #. We love offering affordable and in some cases free shipping, however, if a delivery error is made due to incorrect/insufficient address we are unable to fix on our side. Please note that we do not currently ship to P.O.Boxes. Because we are a small business, we cannot modify or cancel orders after payment confirmation.

DOMESTIC SHIPPING

Most orders ship within 1-5 business days. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact support@tribeandoakhome.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.

INTERNATIONAL SHIPPING

We send most international packages via UPS.

International packages may be subject to customs, duties or other fees that are calculated by country. You can see the total landed cost at checkout. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Tribe and & Oak have no control over these circumstances.

For added security we have partnered with Route insurance who will cover you from lost, damage, or stolen packages. If you do not purchase insurance, you will have to file a damage claim with us at cofounders@tribeandoak.com within 3 days of receipt. We are not responsible for any packages after they have shipped, any lost or stolen packages will have to be claimed directly with the shipper.